Frequently Asked Questions
- "Do you accept returns?"
No, we do not accept returns for cash or credit but can do size exchanges for products that were not used, still in new condition with original tags and packaging. Items purchased on Sale or Clearance will not be accepted. Exchanges after 30 days will not be accepted. Please call our store phone to authorize exchange at 808-639-0443.
- "What is your exchange policy like?"
Before we can send you your new exchanged item we must receive your old one. If we made the mistake with the order we will pay for the exchange, otherwise you as the buyer will pay for the shipping of the old item to us and the new item to yourself. Once we receive your old item we will arrange an online payment transaction for the shipping cost. We can do that transaction one of two ways. One through a phone order where we will take down your credit card information, shipping address, email, etc. If you are not comfortable with giving out that information we can email you an invoice for you to fill out yourself. From there shipping and transactions should be complete.
- "What is a PRE-ORDER item?"
When something is labelled "PRE-ORDER" that means that we do not have it in stock. This does not mean you cannot purchase that item. If you choose to purchase a PRE-ORDER item it will take 4-6 weeks after confirmation for us to ship to you.
- "I ordered something that wasn't labelled PRE-ORDER but when I placed the order I received an email saying my item was not available... Why is that?"
This is an issue that comes up frequently because the inventory for our online store cannot be connected to the updated and changing inventory for our physical store. So when we make a sale of an item in our physical store our online inventory will still have it marked as available for purchase. At that point you have three options; One being an exchange for a different item, two being waiting the 4-6 weeks for that PRE-ORDERED item, or a refund.
- "What is the material of your products?"
Our products are known for their design and material, our products are made of a polyester blend giving off a thin and soft jersey like feeling. Most jerseys are usually heavy and hot but because of the mesh in our material air is able to flow thoughout the clothing letting it "breath" and keeping you cool through out your day.