Returns & Exchanges

Online Order(you must have purchased our Free & Return Option, check your order to confirm): Start a Return or Exchange, click here.
For all other purchases from our Pop-up events or at our Location see below:
Born Hawai'i return policy is for Exchanges ONLY. Sorry, NO REFUNDS or CREDIT Back to Credit Card. Exchanges is valid for 30 days after purchase. Sale items are Final!

Return/Exchange Info

 Your item must be unused and in the same condition that you received it with the tags attached or in its original package. Please email BEFORE mailing anything back or if you have any questions regarding your online order. 

1. Send us an email stating your return/exchange at

2. Pack your item and include your packing slip with your exchange request and $8 for shipping, 2 or more items need to include $10.  

Mail your Return item to: Born Hawaii, 4-1526 Kuhio Hwy. Kapaa, Hawai'i 96746.  You will be responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will contact you to start the exchange process. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. BORN HAWAI'I is not responsible for any lost, stolen, or damaged parcels inflicted by USPS Carriers